Now on (business) day 3, call 5 or so.
"The website will tell you the correct name from the ticket. A deeper system holding the PNR has my name wrong. I won't believe you that its fixed if you just check the website"
"Well, let me forward you the results of the website"
"I understand. My concierge tells me the PNR is wrong. You need to reissue the ticket."
"See, the website has your correct name."
"I don't disagree. I know it does. The deeper PNR is wrong. I can't select seats, for example. You need to reissue the ticket"
"We reissued the ticket on Thursday".
"You updated the ticket on Thursday. The eTicket number did not change."
"I guess you do need to talk to a supervisor"