DJ_Iceman

In the OP's defense, the few times I've left an item at a hotel then called to inquire (and this is even at run-of-the-mill Marriotts), the hotels have located the items and then offered to ship them to me free of charge. Now I *never*, even though it has happened repeatedly, expect that treatment (maybe because I feel like a bonehead for leaving things behind), but perhaps the OP has had similar experiences in the past that led him to expect it again. So while I think we're right to scold that sense of entitlement, we probably don't have to pile on TOO much...