Why do employees lie when they will inevitably be called out?
Rented a car at a downtown branch recently - hated the car, so went to swap it at the airport the next day. The "manager" claims they are sold out and that they can only swap my 100% clean, 100% full of gas, for a pickup truck.
Me: what about these 200 cars in the emerald club aisle?
"Manager": oh those are all reserved.
Me: great, you can give someone my car.
"Manager": sorry every car is taken.
Me: weird, the app shows cars available in pretty much every size to book right now.
I mean, how stupid did the employee think I was? Lot full of cars, easy to check if cars available via app etc.