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Thread: Do you understand how many points you should be getting?
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Old Aug 2, 2019 | 8:49 pm
  #16  
ftrichard
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Join Date: Dec 2014
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Originally Posted by dimramon
Really? I mentioned missing points to Marriott on numerous occasions and never got it solved.
Most of these issues were related to last year, when my status wasn't even showing correctly (was showing as a general member instead of Ambassador).
Yes, really. I email Marriott corporate directly with the folio whenever it’s incorrect. They correct it within 24 hours and usually give more points. I never call customer service because they will require a copy of the folio anyway so I just go straight to the people who are able to fix it. And they do. Every time.
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