Originally Posted by
canadiancow
This is actually a pretty standard transaction with Aeroplan. If you had started with them, it would have been a much easier process. But yes, you need to call them.
That’s the whole point. I would have been fine starting with Aeroplan. But the fact the AC airport agent (who knew it was a mileage ticket) told me to call Air Canada for compensation, then Air Canada rep (who knew it was an aeroplan redemption) telling me to fill out refund form online, to then finally being punted by refund department to Aeroplan has been a collassel waste of time. Surely I’m not the first passenger on an Aeroplan award who’s been downgraded...how could the airport agent and Air Canada customer service agent all be so unknowledgeable of how to properly handle this?
Now I see others are saying AC gave them $200 downgrade compensation and they didn’t offer me anything. Do I need to specifically ask for it?