Old Jul 30, 19, 5:47 am
Join Date: Sep 2014
Programs: Flying Blue Gold, Iberia Silver
Posts: 839
The default response is to deny the compensation. I think what convinces an airline is a legal argument rather than an emotional one, and the fact that airlines have lost so many grey-area cases in the courts of law mean that whenever they see a letter from a claims agency they are inclined to pay up, assuming the claim is based on sound legal argument.
HalconBCN is offline