Originally Posted by
cnsoccer
Yea I ended up calling support and handing the phone over to them and nothing was able to be resolved. In the end their response was this is the wrong department and you have to wait until the morning. Basically nobody could "clear" that flag. Buying the second ticket was not the problem. They would gladly sell us a new ticket for much more, but were adamant that was our desicion and said they couldnt guarantee the other charge would ever be refunded.
And yes, it was the airline flagging the purchase. The CC had no problems.
I would have purchased the second ticket- and then disputed the charges. The dispute is NOT that it wasnt authorized, but it was forced on you by the vendors' incompetence. You had a ticket, a ticket number, it was charged to the card.... they refused to honor it.....it will be up to your CC company to back you NOT the airline.
Did you ask the CC, "if I buy anohter will you back me?"
People are fearful about guarantees around the charges- and as a result they get screwed.
I guess Im spoiled with AMEX....