Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,953
There are conditions of service and there is customer service. Of course, airlines will always deny liability based on both valid and silly reasons indicated in the contract. But I believe they should do something to make up when they screwed up. It is always easy to put the blame on passengers and never take a blame when you screw up.