missing pts after i canceled room
if u book a room online urself do the pts come out of ur account right away before u stay at hotel ? reason i ask is i dont use my account alot , booked a room for 17,500 pts , showed the booking with how many pts it cost , see what pts i have in my account after booking , i cancel the room and said 17,500 pts back to my account , my account pts is still the same before i canceled, phoned marriott , they said pts were not put back in my account they will let hotel know , waited 2 weeks phone marriott again they tell me pts were put back when i canceled room on july 8 so am i still missing my pts , marriott gives me 2 diff stories so far