Old Jul 26, 19, 11:10 am
  #32  
escape4
 
Join Date: Dec 2013
Location: Homeless
Programs: M&M SEN; AC SE100k; Qatar Plat; HH Dia; Marriott AMB; Hyatt Glob; Accor Dia; GHA Black; SLH Ind
Posts: 3,191
"Your flight LX181 on 16 June 2019 unfortunately had to be cancelled at short notice. On behalf of SWISS and our cooperation partners, I apologize for the inconvenience you had as a result. I have checked the reason of the cancellation of your flight and can inform you that SWISS will grant you a compensation to the amount of EUR 600.00 each. On receiving your IBAN, the total amount of CHF 1 332.00 (EUR 1 200.00) will be transferred to your account within 14 days."

I sent an e-mail June 27 with my bank account information. I did not receive payment so I e-mailed them again ([email protected]) on July 18. No answer, I e-mailed again July 23, July 25, and now today, and they are still stonewalling me.

Any suggestions for more aggressive methods before contacting a solicitor?

I am appalled at their behavior and this will most likely affect my flight booking patterns in the future. Not to mention the information above in this thread from other people.
escape4 is offline