Old Jul 26, 19, 11:10 am
Join Date: Dec 2013
Location: Homeless
Programs: M&M SEN; AC SE100k; Qatar Plat; HH Dia; Marriott AMB; Hyatt Glob; Accor Dia; GHA Black; SLH Ind
Posts: 3,191
"Your flight LX181 on 16 June 2019 unfortunately had to be cancelled at short notice. On behalf of SWISS and our cooperation partners, I apologize for the inconvenience you had as a result. I have checked the reason of the cancellation of your flight and can inform you that SWISS will grant you a compensation to the amount of EUR 600.00 each. On receiving your IBAN, the total amount of CHF 1 332.00 (EUR 1 200.00) will be transferred to your account within 14 days."

I sent an e-mail June 27 with my bank account information. I did not receive payment so I e-mailed them again ([email protected]) on July 18. No answer, I e-mailed again July 23, July 25, and now today, and they are still stonewalling me.

Any suggestions for more aggressive methods before contacting a solicitor?

I am appalled at their behavior and this will most likely affect my flight booking patterns in the future. Not to mention the information above in this thread from other people.
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