FlyerTalk Forums - View Single Post - Refunds for E+ / Preferred fees (upgrades, seat changes, cancellations, ...){Archive}
Old Jul 25, 2019, 10:03 pm
  #336  
emcampbe
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Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
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Originally Posted by pmiranda
Bought an upgrade to Economy Plus on a nonstop flight last week, $69.
This morning the flight was delayed by 3 hours after I'd already reached the airport.
(Free) change to a different 1-stop itinerary.
Paid $129 for Economy Plus seats on the new itinerary (now 2 legs).
Should I expect an automatic refund of my original $69 upgrade? (AA has done that for me before, but I have Gold there and no status on UA)
I figure I'll save effort by giving it a day before I bother asking for a refund, what would you do?
Even if UA processes the refund back the same day, it takes additional time for your bank to post it back to your card.

The refund is supposed to, and usually does, happen automatically, but I'd give it at least a week (5 business days) for it to show online with your card. If it goes beyond that, absolutely fill out a request.
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