Originally Posted by
carnarvon
A fully flex ticket is understood as flex in the dates (and refundable), not the the city of origin or destination.
In your case they cancelled the original ticket, got a refund and issued a new ticket, which happened to be more expensive.
Thanks for your reply.
I want to clarify the origin is still the same but it is an open jaw so I arrive in ORD. Was meant to leave from OMA but now leaving a few days later from STL to the same origin.
I think the fact that they were dodging my calls for a whole day has got my hackles up a bit!