Old Jul 24, 19, 9:39 am
  #25  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 43,338
Once the flight is closed (not just the cabin door), it is a matter of the Captain's discretion. Safety always comes first and I'm more than prepared to defer to an experienced Captain who presumably consults with the cabin crew to do their best to figure out the consequences of saying "no."

That is a separate issue from the question of what AA ought to do as a corporate matter. So long as AA is not discriminating based on a protected class such as race or religion, it all comes down to a business decision. Sometimes carriers are too focused on the individual passenger and not on the others who are inconvenienced.
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