FlyerTalk Forums - View Single Post - Time to Ban This Passenger! (Pax offered disembarkation at gate, demands on apron)
Old Jul 23, 2019, 11:14 pm
  #18  
ryan182
 
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Originally Posted by Austin787
So one passenger can ask to get off the plane while taxiing to the runway, and the crew complies with that passenger? Doesn't seem fair to the other passengers who will be further delayed, not to mention future flights scheduled on that plane would also be delayed. Unless the crew deems the demanding passenger a potential disruption or threat to the flight, then I can understand why they would turn the plane back to off load the passenger.
The correct response IMO would have been: As you're seating in row 4 you will be one of the first people off the plane...when we land in JFK. There's a cost to AA to go back to the gate plus it could end up causing further delays that not only affect everyone else but could result in crew timeouts which could have made things even worse...the guy should have been told to sit down and shut it or given a bill for the cost of returning at that point given he passed on multiple options to deplane at the gate.
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