Originally Posted by
hughw
1. He may not be capable of submitting the claim. Can I do it for him?
2. Since I paid for the ticket, and his entire trip, can I receive the claim reimbursement?
1. I've done this with my SO (not on United, other airlines) and they either pay out no question or ask for a signed letter from her stating that its ok to transfer the money to my bank account.
2. Technically goes to the passenger; assuming your friend is ok with it going to you then no issue (even if they transfer to friend, your friend can transfer to you). If you are trying to do it without your friend's knowledge or consent you may run into ethical or bureaucratic issues.