FlyerTalk Forums - View Single Post - Excessive Phone Hold Times / Twitter Response Times // The Definitive Thread

Jul 20, 2019, 9:54 am

#30

btonkid12345

Join Date: Feb 2016

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Quote:

Originally Posted by koreanair720

Imagine how long the wait time must be for non-status pax...

1 am in ATL last night, a non-status passenger was venting to a Red Coat about the lines, who suggested the need help phone bank, and in reply the pax said the wait was 25 HOURS!

ATL was a mess last night, especially when Need Help Centers in the Terminals were shut down and everyone was asked to go to domestic special services counters for rebooking...with no plane train

Quote:

Originally Posted by mayhem

2-3min on the 360 desk, including the blabla about the unusually high call volumes... at least one perk...

I think 360 has a dedicated group of agents that always take just those members' calls

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