You should have also canceled when driver did not show up, and argue with uber about the DRIVER NOT THERE, instead, you took the ride, and end it in another location. technically, you should still pay for the ride you took, since you did indeed waited to take it.
What? Paying for a ride that left me stranded in the middle of nowhere is *worse* than not having taken the ride. But, yes, I should have cancelled when I saw the lady was more concerned about eating fast food than picking me up.
and their awesome customer service people will help.
Did you read the thread? Uber has some of the world's worst customer service. It is not "awesome." Are you trolling me?