FlyerTalk Forums - View Single Post - AA customer relations does not receive calls

Jul 19, 2019, 3:13 pm

#6

GUWonder

Suspended

Join Date: Jul 2001

Location: Watchlisted by the prejudiced, en route to purgatory

Programs: Just Say No to Fleecing and Blacklisting

Posts: 102,095

Quote:

Originally Posted by dstan

I had something similar happen with a delayed international flight, where the agent at the airport told me I could submit receipts up to a certain dollar value. AA Customer Relations refused.

Agree with your frustrations about not being able to speak with a live human, but it's been this way for as long as I can remember. AAdvantage Customer Service is a different matter, and you can speak to them by phone, but they only handle AAdvantage account issues.

Until 2004 or part of 2005, I was still able to call up AA Customer Relations directly from the phone number for it put up on AA’s website. I don’t recall when AA removed the number for Customer Relations from the website, but it was still up on AA’s website at least in late 2003 or early 2004. And into Q4 2004 or Q1 2005, AAdvantage Customer Service would still transfer my phone calls so I could speak to Customer Relations.

Reply