FlyerTalk Forums - View Single Post - Marriott Bonvoy ‘Thank you for your loyalty’ Gift Card Received via e-Mail
Old Jul 18, 2019, 5:49 pm
  #233  
Happy
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Join Date: Jul 2003
Location: Florida
Posts: 29,731
Originally Posted by xychromosome
Tried using my $50 'thank-you' GC at the Atlanta W last month. Initially it looked like $50 came off my stay total according to my credit card activity, but then the next day the $50 was added back making me think the GC didn't work and the hotel just charged me the $50. So I tried using it again at the Westin in Pittsburgh yesterday and they couldn't get it to work. Is it worth going through the Bonvoy customer service machine to figure out how to use this $50?
Have you checked the GC balance on Marriott GC site? This is just like a E-GC, can be registered under your name online, as well as balance checking online. Why dont you check the balance first?

That is the ONLY WAY to know if the gift card has been used or not.

It will also tell you WHERE the GC is used. If W took the money, then charged your CC another $50, then you should dispute the $50 extra charge with the bank, giving the proof of payments made up with CC and GC.
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