Originally Posted by
joe_miami
I'm surprised companies still do these things in the internet age. Before, if someone was left out, they had no idea. But now, for every person made happy, probably five or ten are mad because they read about it online but received nothing.
I've had three or four 200-night years with Hyatt but have never received so much as a Christmas card.
Not suggesting Hyatt should follow suit, but, if I were running a consumer retail business, I'd figure out those who don't post stuff on MSM and send it to them.