Originally Posted by
BOB W
Date: 13 July 2019
Route: JNU-SIT-ANC
Number: 73
Equipment: 737-700
Departure time: 6:00 AM
Menu: No
Meal description: Snack Basket-this is usually a breakfast flight
Epic fail of a flight. No waters on the SIT-JNU portion, no service due to the short flight. Flight attendant was completely indifferent to the Pax up front. No recognition of the PAX as we boarded, on the ground or in the air on either segment. She did offer coffee or OJ.
Waters offered to the back of the cabin on the ground in JNU. Coffee and OJ offered on the ground. Once in the air for ANC I asked for a bottle of water and a Bloody Mary. FA said there were no bottles of water left. Only food offered was a snack basket with some of the snacks from the back of the plane. Not even any fruit in the basket.
This has been a light breakfast flight for as far back as my memory goes. What is being served now is shabby and borderline offensive. A friend of mine was on this flight and he makes this trip often. He now refers to is as the "Starvation Flight" due to the poor catering these days.
Bob, I'm sorry to see you've had a few bad experiences recently. It seems to me that you and several other long-time AS flyers are becoming a bit disgruntled lately... and perhaps quite rightly so.
I've only been 75K for three years and still fly mostly AA, but in my time with AS I've found the flights/service to be pretty similar to the other major airlines (and actually worse in several ways -- upgrade list integrity, catering, IROPS reaccommodation, proactive compensation, lack of discount F availability, lack of a proper lounge network... the list goes on). Before I became an AS FF, I had heard essentially uniformly positive things about flying with AS (notwithstanding prayer cards)... so it's interesting watching this apparent downward slide with customer service and the soft product that seems to be occurring lately.
Then again, maybe there's a much simpler explanation... perhaps AS is just putting more of the catering budget into transcons (where they can demand higher premiums for paid F) and cutting catering on intra-Alaska flights.
I mean, they don't exactly have a lot of competition in Alaska.
