Old Jul 11, 19, 2:35 pm
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 737
Originally Posted by guv1976 View Post
We're you aware that you were purchasing your ticket from a travel agent, and not directly with the airline? Perhaps the reason why you were not offered a full refund is because your travel agent charges a fee for cancelling tickets/issuing refunds.
I don't think that's what happened. It sounds like he book through United, and then when he decided to cancel he googled the number and ended up calling the fake number. At least thats how it sounds from the description. Not sure why he didn't just cancel online.
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