Originally Posted by
ajamieson
4. Even in the case of resorts, properties must offer late checkout if it is available; this hotel sells late checkout for a fee. While it’s not guaranteed at resorts, If it’s available for sale, it’s available for elites. Those are the rules.
Where did you find those rules?
In general I do have sympathy as Marriott usually now do seem to refuse to open tickets for service issues (I can’t even get resolution on basic issues as an Ambassador), but in this case it’s not clear what the OP really wants - there don’t seem to be any open issues for his stay, and expecting corporate to tell you they’ve fixed systematic issues for a hypothetical future stay is always a big ask.