Originally Posted by
ajamieson
Sheraton La Caleta Tenerife, Spain.
It was hard enough to get elite benefits under SPG, now with Marriott the hotel seems to have given up altogether. The hotel itself is great. This was my 14th stay and the front desk asked, as they always do, "Is this your first time here?" That's the level of preparation, recognition and attention to detail you can expect at this property when it comes to benefits.
You've already posted (with less detail) in the master thread for the property --- which is helpful. I'd continue to post updates in that thread with respect to the lack of support from customer service. At least you'll be warning future guests of the problems this property has.
https://www.flyertalk.com/forum/marr...er-thread.html