FlyerTalk Forums - View Single Post - How to escalate a complaint with customer service?
Old Jul 10, 2019, 10:27 am
  #4  
ajamieson
 
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,941
Sheraton La Caleta Tenerife, Spain.

It was hard enough to get elite benefits under SPG, now with Marriott the hotel seems to have given up altogether. The hotel itself is great. This was my 14th stay and the front desk asked, as they always do, "Is this your first time here?" That's the level of preparation, recognition and attention to detail you can expect at this property when it comes to benefits.
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