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Old Jul 9, 19, 8:59 am
Join Date: Feb 2019
Posts: 229
Originally Posted by MisterBill View Post
What number did you call? I called the CBP help line at 800-237-5511 and when I selected the TTP/GE option, it told me to submit it online. I listened further and selected and option and it still did not give me an option to talk to someone. Tried calling the JFK processing center and got a recording. Called the Buffalo center (next on the list) and got put on hold and eventually got tired of waiting.

I submitted an email request but they said it can take 10-15 days for a response.
So the email I got from CBP had a link to the "Upon Arrival" contact info. But it takes you to a website without contact info.
I instead went to the "main" site

and there's the ATL airport location with the phone #.

Keep in mind, we went to our Upon Arrival interview in ATL
If you went elsewhere, you'll need to find that location.
luv2vacay is offline