Originally Posted by
m907
Do contact them and let us know how it goes. You might try the BBB.
I finally got a reply from them 2 weeks after contacting them about the issue. Their reply was
"We sincerely regret your rental experience with Hertz did not meet with the high standards of service we strive to maintain. As a service oriented company, we rely on customer feedback to help us maintain and improve our service performance standards.
The information you have provided is very important to us, since it tells us how our various locations are doing and where improvements are needed. Please be assured your comments will be shared with the appropriate Hertz management.".
Basically a boilerplate response that did not address the issue at all..