Originally Posted by
missingcolours
Call back? Email? Ask them to escalate?
Email might be best as you can have written proof that you tried to cancel within the allowed timeframe.
Yeah, I wanted to email, but was having trouble finding an email address. Then I reached out on Twitter DM but they didn't respond. Just called for a fourth (!!!) time and finally got someone who was able to get it canceled. It took me like two hours of calling and calling (I tried calling the airport location, but it turns out it's an independent location and Google/Yelp reviews show I'm not the only one who's experienced them not picking up their phone) and I was an hour into it when I posted this.