Originally Posted by
lh2019
. Up on reaching home I contacted LH customer service only to learn that there is no way to speak to any one regarding a refund on the upgrade bid. I was told to submit feedback online. I submitted the feedback online but didn't get a feedback Id immediately, so I followed up with an email to customer relations. I did get a feedback Id later on (after an hour or so) but not response since then (4 days). Looking up the forum's old thread it appears that it may be several months before some one would respond to a feedback.
I confirm this. Most likely it will take weeks before you hear anything from LH. Either you wait it out or dispute the credit card charge (the latter should only be done if you have given LH a fair chance to rectify things)