Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,314
Clean rooms including clean bed linens and towels in the bathroom is a basic feature all hotels should provide. I cut beach locations a little bit of slack on wear and tear on the carpet and furnishings due to the endless amount of sand that always winds up getting dragged in. Regardless clean linens and daily housekeeping should be provided without issue.
FYI, SHS is a mid-level (or upper budget) brand for Marriott. Really a better description would be limited service brand rather than full service brand. I have stayed at many of them. Some of the older ones that haven't been recently renovated can be bad. As MSPeconomist already noted above, try to talk to the GM before you depart and document it. If you do not get a satisfactory resolution from the GM, then open a case with MR and contact the Marriott Lurkers on this board for assistance. Please persevere in lodging your complaint. The only way bad properties get weeded out is if enough people complain and provide feedback so Marriott Corporate is aware of the issue. Good luck and hope your stay improves and you get a satisfactory resolution.
--Jon