Delayed Flight - TapPortugal
Hey Everyone
My flight from Sal Cape Verde was delayed for an hour and 10 minutes to Lisboa. I had connected flight to Dublin so my final destination was Dublin. Due to delayed we didn't make it for our next flight and TAP Portugal put us on the next flight within 7 hours difference from our original departure time. We arrived in Dublin with 7 hours delayed. I filled out the form eu261 and submitted my complaint to Tap Portugal. This was on the 21st of May and I still haven't received any response. I rang Tap Portugal twice, first I was told that their response deadline is 28 business days when the deadline was reached I ran again and they said that they have high-volume of complaints and not much they can do for now? Can you please let me know what I can do next? what institution I should contact or how I how can push them to receive a response?