FlyerTalk Forums - View Single Post - Are Broken Legacy (White) F Seats on Airbus an Ongoing Issue? (Yes)
Old Jul 7, 2019, 2:10 pm
  #7  
NoLaGent
 
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,293
Originally Posted by pcoll
This has happened to us , more often this year. . FA in First has the ability to compensate you directly while still in flight. We had issues with seat and IFE . FA tried to help and we both gave up.
I mentioned that I would have to contact customer care for some type of compensation. “ last time this happened, I was given $25 discount code to our mileage accounts”. FA took my hint and showed me how he is able to do it with his onboard device. Codes were in account upon landing. I believe he used Good Samaritan ($25) code.
FYI - do not take the onboard compensation!

Customer Care is authorized to give higher amounts and several weeks ago I wrote in with an almost identical situation to yours.

End result - (2) x $100 for each pax on I fares. SEA-SFO
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