Originally Posted by Dr. HFH

Just out of curiosity, what was your methodology in determining that AA is underperforming operationally, financially, with regard to stockholder value and employee and customer satisfaction?

Every year, the Wall Street Journal and Drucker Institute assemble a list of the top 250 most effectively managed companies. Primarily, they measure 1) Customer Satisfaction, 2) Employee Engagement and Development, 3) Innovation, 4) Social Responsibility, 5) Financial Strength and 6) overall effectiveness. Guess which airline came out at the top of the rankings for 2018. There are plenty of things that, IMO, AA does wrong; but, apparently, when an objective standard is applied, it seems to get a lot right.