Old Jul 7, 19, 7:40 am
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Proud Charter Member of the OUM
Posts: 20,911
Originally Posted by JAaronT View Post
I had this out of Denver a few weeks ago. The FAs and I surmised that maybe it was because the plane had come from Mexico. They reset the system to no avail. LiveTV came back like 90 minutes into a 2 hour flight.
Happened again DTW-DEN yesterday. DirecTV was fully functioning before pushback. At some point during the one-hour mechanical delay (!), the system dropped all live TV and showed only channels 1-1 to 1-11 - including a moving map that said "temporarily unavailable". For the entire flight.

This continued into drink service, when I asked the FA to reset the DirecTV. His response? "But if we do that it'll reset everyone, not just your screen." Um, yes, that was the point - EVERYONE'S DirecTV was down except for the nine movie channels.

The combination of never-working equipment plus FAs who don't know squat about how to operate it equals frustration, poor service, and poor ratings on customer service surveys.

And. United. doesn't. care.
DenverBrian is offline