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Old Jul 6, 19, 4:27 pm
Join Date: Jul 2001
Posts: 694
Originally Posted by Maclock View Post
I helped out Delta similarly last October, and Delta gave me a $1000 pre-paid credit card as thanks.
Did Delta put you on a competitor, and/or add a connection where there hadn't previously been one? Or were you delayed substantially as a result? In other words, did you accept a routing that was noticeably worse than what you'd previously held with them? If so, that would easily explain their desire to provide you with such generous compensation.

If Delta were putting you on another Delta flight, nonstop, and getting you to your destination at the same time or earlier, I'd doubt they'd offer you anything other than a thank you and a smile as well since they're actually improving your experience, not negatively impacting it. That's what compensation is generally for - apologizing when your experience has been degraded.
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