my advice, after having to deal with them for the past four months: escalate to Parker's office. Be very detailed and include all supporting documentation. The corporate security people NEVER respond to emails, NEVER give you any phone numbers or other contact information.....they refuse to engage in any communication whatsoever. They do not care about honesty and explanations, even with proof and documentation. Even though exonerated in the end, I told them to take a leap and went to AS and DL, who were happy to get my $40K of business each year. Interesting that AA has done nothing to try to get me back.....so sad to see AA go they way of UA!