Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,621
If I were running Southwest I'd add a pop-up warning box "Are you sure? All funds must be flown by mm-dd-yy if you proceed", to be shown whenever more than 20% of the funds are more than a month newer than the oldest. This would reduce breakage and reduce customer badwill in equal measure.