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Old Jul 1, 2019, 7:21 pm
  #9  
Dr. HFH
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Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,660
Originally Posted by johnaalex
Ah - I have just recieved this from the hotel:

Good Morning Mr Alexander,
I do apologize for this error it was a mistake on our part here at the hotel. We have been able to guarantee your reservation with the Mastercard on file ending 0082,
Again I do apologize for any inconvenience this may have caused you, But if you have any more questions or concerns feel to reach out to me or the hotel directly
Thank you and Have a great day
The moral of the story? Let's (as FTers) not be so quick to condemn and bad mouth our vendors like Marriott, AA, etc. Sometimes honest mistakes do happen, and they can be corrected very easily. And while that doesn't mean that all errors are nothing more than honest mistakes, neither does it mean that all errors are evidence of a pervasive malicious intent or complete lack of caring for the customer/guest/passenger.
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