Originally Posted by
Traveler56789
My parents are flying ORD-AMS-CDG in a couple of days on KLM.
If I request special assistance (cannot walk long distance option), does that mean they’ll be given a wheelchair? Or do they also have motorized shuttles (and is it possible to request this instead of the wheelchair)?
My parents are in decent shape, but I’m afraid that all of the waking at AMS to change planes will wear them out.
Also, how do they find the assistance...will the be holding the sign with their name after they get off the plane?
I may be wrong but I believe passengers with assistance (PMR for AF) are asked to stay in the plane until it's empty (makes it easy for the people working the assistance to, well, assist and pick them up). Very unlikely to have motorized shuttles in CDG or AMS, but perhaps in ORD. I don't think you can ask for one or the other, it's gonna be whatever the airport has available. On AF (at least, and I would assume quite similar with KL), if you get out of the plane while an assistance was scheduled, no one will be waiting with a sign.