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Old Jun 29, 19, 11:09 pm
  #1851  
PanAmWT
 
Join Date: Nov 2009
Location: SFO
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hilton Silver. CLEAR
Posts: 938
Originally Posted by Happy View Post
When that happens, it is an extremely time consuming and very frustrating process to get it fixed.
So why give a chance of that possibility? It is much better to detach the cert from the reservation first - margarita girl has a post just some days ago to explain how to do the detachment online yourself by going thru the modify reservation process - change the payment method from cert to something else - then after the cert is safely returned to the account, you can cancel the reservation without worrying if the IT would mess it up.
I want to cancel a TC reservation and use the TC on another reservation. But I do not know how to detach online. When I tried to follow the above (colored fonts) I got the following:
Please note that this reservation may not be modified online. To modify it, call 1-877-739-2737 toll-free in the USA and Canada, or one of our worldwide reservation telephone numbers.
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