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Old Jun 29, 19, 5:00 pm
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 27,281
Calls in the morning like between 8 to 11am the US agents are reasonably competent.

I understand people sometimes have the need or rather, the urge, to call whenever they think about something they want to get done - but calling on a Friday night or weekend, you are really asking for trouble because you most likely would be dealing with B or C team.

True, we the customers should not have to plan WHEN to get a competent agent to handle normal stuff - but this mess has been going for SOOOOO LONG, why people still do not practice some self-defense, simply to make their lives easier when dealing with Bonvoy?
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