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Old Jun 29, 19, 4:51 pm
  #1847  
Happy
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 27,286
Originally Posted by RedSun View Post
I've cancelled reservation online with TP attached. TP certificate just returned back to my account, no problem. But always keep some email or paper record just in case something goes wrong.
When that happens, it is an extremely time consuming and very frustrating process to get it fixed.
So why give a chance of that possibility? It is much better to detach the cert from the reservation first - margarita girl has a post just some days ago to explain how to do the detachment online yourself by going thru the modify reservation process - change the payment method from cert to something else - then after the cert is safely returned to the account, you can cancel the reservation without worrying if the IT would mess it up.
Happy is offline