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Old Jun 28, 2019, 4:44 pm
  #40  
ChoiceHotels
Company Representative, Choice Hotels
 
Join Date: Apr 2015
Posts: 446
Originally Posted by Jerrremy
The reply from the BRG team is completely ridiculous. I submitted a BRG request 72 hours before my actual stay, and receive a response that they are not able to see the rate on the third party website. However when i was on the site, i was able to see the lower competing rate still. It is now 48 hours to my stay, how can i escalate this to have it approved?Hello XXX,

I am glad you are interested in the Lowest Price Guarantee program! After reviewing your claim, I have not been able to locate the rate of 218.58 EUR on the competing website submitted on your form. I must be able to verify the rate to ensure eligibility for the Lowest Price Guarantee program. Please know that the Lowest Price Guaranteed program only compares rates that are publicly viewable and do not require a login to be seen.
When researching the third party website, the room that matches the one that you have booked through Choice Hotels, became sold out and no longer available.If in the future you find a lower rate, please submit a claim and we will be happy to process them at that time! Please visit our terms and conditions page for a full list of qualifications, or if you have any additional questions about the Lowest Price Guarantee program. We hope to welcome you at a Choice hotel soon! Taylor S.
Specialist, Guest Services
Tel 866.633.4100
Email [email protected]
Hello! Thanks for reaching us here about our Lowest Price Guarantee program. As it turns out, only one claim may be submitted for each stay. I understand we weren't able to meet you with the anticipated resolution, but I hope you can consider us for your future travel accommodations. If there's anything else we may assist with, please let us know. Have a fantastic week! *Julio
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