Originally Posted by
oliver2002
Just before lunch I happened to be in a meeting with our colleague from legal who handles all GDPR related topics. I described this thread and he clearly said writing down the name of a front line employee who is wearing a name tag is not a GDPR violation.
BTW, if the employee annotated your reservation (ie 'made a note') then the agents ID is available in the change log of the PNR. Lufthansa can easily trace the details.
What a disappointingly litigated world we live in. I feel so old to remember the time when anyone with a brain would know that writing down an employees name tag was not a data breach. Common sense has been ejected from Helga's leaking lav pipes!
Let alone we would even consider to ask a lawyer this question. (This is not directed at you as a criticism oliver2002) but a symptom of the vastly over regulated costs of doing business that you even thought to ask.