FlyerTalk Forums - View Single Post - For Service Issue Refund, Lufthansa wants ABA, Bank Acct# in an email???

Jun 26, 2019, 9:40 pm

#2

chris63

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Quote:

Originally Posted by LarrySinNJ

I had a service issue on a recent Lufthansa flight. They offered $100, but in the email requested that I send them, via email, my bank ABA and account number, along with a passport or drivers license copy.

I am concerned about potential security/theft issues by including this sensitive data on an email to an individual, as opposed to entering it on a secure web form.

I asked for an electronic flight certificate, but they are insisting on the info via email.

Bank account details are usual in Europe for such payment transfers.

Asking for your passport or drivers licence at the same time is not & IMO unreasonable, as you say, unsecure.

You could send the Bank account details & a copy of your passport with the numbers blanked out.

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