Groupon Spain to Iberia Avios Problem
For the first time (and last time) I purchased from Groupon 35,000 Avios in May.
Nightmare Customer Services...
They are saying that I have redeemed my voucher correctly....but the points can't be delivered due to an incident. They will not say what the incident is!
I have asked what have I done wrong? Answer nothing.
They will not refund my money and they say there is no certainty I will every get my points.
I am trying a chargeback but this may not materialise (Capital on Tap)
When I go on the chat line they seem more interested in trying to get me signed up to an offer than dealing with problem.
Emails get no replies.....
Any suggestions please?