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Old Jun 24, 19, 2:31 pm
  #1831  
pinniped
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Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 48,082
Originally Posted by beagleflyer1977 View Post
Possible to use a TP to book and add someone as additional guest? No issues checking in if I won't be there?
The TP certs are transferable. It's the credit card ones that (technically) aren't. Technically you are supposed to be present to collect any elite status benefits but I don't have much experience in the enforcement of this.

Originally Posted by SideShowBob View Post
Called the normal customer service number and was told she couldn't edit my 7 night certificate from before the merger, she'd have to email someone to do it and will take 2-3 days. Is this normal? Fine if it is just concerned as it expires in a couple of weeks and don't want to wait days to find out she just wasted my time.
This is not normal. I just did an OC-to-NC conversion last week. Took 5 minutes on the phone and the agent confirmed my 1-year extension to the certificate that happened automatically as part of this process. The new cert appeared in my account immediately
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