Originally Posted by
ZBigFam
So am staying at a hyatt place and they tell me that they are out of toothbrushes... There is a convenience store across the street and in my mind a good service property would but some... What are your thoughts? Is it the hotels responsibility to keep these items on hand?
Are they “advertising” in the bathroom that they have them available, as many similar hotels in my experience do? If so, of course they are responsible for keeping these items on hand. It’s bad customer service and poor planning to run out of these items.