Originally Posted by jpschoubert

OK here goes...Don't have all the details, but will try to summarize best I can. Summary question, does Condor/Thomas Cook bare any of the responsibility since they ask for the info?

Daughter's college roommate & her mom bought a trip top Santorini through TC. Provided all passport info, including exp date to the agency. They were subsequently denied passage in FRA as they had a day layover. When they were going to leave the airport for the day, they were detained, asked to pay a fee and put back on a flight back to the US the next day (condor charged them a change fee!). The daughter's passport expired in 3 months, and even though she was in Holland a few weeks prior, as per Schengen it has to be a 6-month expiry. To make it worse, not only did they lose their $10k on the trip but had to sleep in the terminal. The German customs officer told them they see up to 20 a day (seems high) and its very routine for them to send people back. I realize the airline gets a hefty fine, but does the agency not carry any responsibility?
Thanks for any insight I can relay.