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Old Jun 19, 19, 5:30 am
  #83  
AlicorporateUK
 
Join Date: Oct 2009
Posts: 4,091
Originally Posted by chris63 View Post
Direct ramp transfers are prioritised for Status, J pax & available to Y pax also subject only to demand

I seem to remember reading somewhere here on FT (I'm fairly sure it was from the usual 'source of information' i.e. oliver2002) that capacity for direct transfers [at FRA] is somewhat limited to a certain number of passengers at a given time, meaning (in this case) that if literally all resources were 'busy' elsewhere (and even with 'non-status' passengers) then sadly bad luck. That, though, does not justify the mediocre service (i.e. rebooking process) experienced by IAN-UK on this particular occasion.

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